Frequently Asked Questions

How do I register for the Parenting After Separation Course?

To register for the Parenting After Separation Course, click on one of the links below to register.

https://parenting-after-separation.jibc.ca/ (for English, French or Punjabi) or

https://parenting-after-separation-indigenous.jibc.ca/ (for Indigenous families)

At the top right corner, click on Register and fill out all the required fields to create an account. Once the account has been created, you will receive an Activation email. Click on the link provided in that email to complete your registration. Once activated, you will receive another email confirming your login information. You are now set to take the course.

Please note: the registration process for all Parenting After Separation courses is only available in English. If you are unable to complete this process in English, please have someone support you to contact us in English at 604-214-7367 or or email pas@jibc.ca and identify to staff that you need assistance in Punjabi so we can organize interpretation services.

I didn’t receive the activation email.

Please check your Spam/Junk folder. If nothing is there, please contact us at 604-214-7367 or email pas@jibc.ca with your name, email and phone number. Please note that staff are not able to assist you in Punjabi. If you need to contact us about this course, please have someone support you to contact us in English or identify to staff that you need assistance in Punjabi so we can organize interpretation services.

Is the PAS course available in a different language?

The Parenting After Separation course is currently available in English, French and Punjabi. There is also a course designed for Indigenous families. Additional languages may be added in the future.

What is the difference between the Parenting After Separation and Parenting After Separation for Indigenous Families courses?

The topics covered in all Parenting After Separation courses are similar. These topics include:

How adults and children experience the process of separation
Strategies to help families adjust to change
How to speak to children about separation
Effective ways to communicate to reduce conflict
How to keep children out of the middle of conflict
Options for resolving family disputes, including mediation, counselling and the court process
How the Child Support Guidelines are applied
Resources in the community for parents and children

In Parenting After Separation for Indigenous Families (PAS-IF) was developed with an Indigenous advisory group to provide a course which examines these topics through a unique lens which considers the realities and cultures of Indigenous families and the Indigenous way of being.

For more information please access: Parenting After Separation (PAS) courses – Province of British Columbia.

I am having trouble logging in and/or have been locked out of my account. What do I do now?

If you are having issues logging in or have been locked out of your account, which may be due to multiple incorrect password or username attempts, please contact us at 604-214-7367 or email pas@jibc.ca. Please provide us with your name, email address and phone number and our customer service staff will get in touch with you within 24 hours.

Please note that staff are not able to assist you in Punjabi. If you need to contact us about this course, please have someone support you to contact us in English or identify to staff that you need assistance in Punjabi so we can organize interpretation services.

I’ve completed the course but can’t access my certificate.

Log into your account and scroll down on the Welcome screen and click on “Go to Course” as if you were going into the course to complete it. On this page you will see a green button “Print Your Certificate”.

Click on the green button to download the document to your computer. You can then print it out or email it to your lawyers or the courts.
Please note that the certificate is valid for exactly two years from the date of issue.

If you are still having difficulties accessing your certificate, please contact us at 604-214-7367 or email pas@jibc.ca. Please provide us with your name, email address and phone number and our customer service staff will get in touch with you within 24 hours.

Why do I need to take a Parenting After Separation course?

Many people take a Parenting After Separation course to learn about the various topics relevant to post-separation parenting. Topics include:

How adults and children experience the process of separation
Strategies to help families adjust to change
How to speak to children about separation
Effective ways to communicate to reduce conflict
How to keep children out of the middle of conflict
Options for resolving family disputes, including mediation, counselling and the court process
How the Child Support Guidelines are applied
Resources in the community for parents and children

Parenting After Separation is also mandatory for anyone wanting to move forward with a family law matter application in Provincial Court (B.C.).

People making family law matter applications are required to provide a valid Certificate of Completion of one of the Parenting After Separation courses before they can move on in the court process.

For more information please access: Parenting After Separation (PAS) courses – Province of British Columbia.

What do I do with my Certificate of Completion?

A Certificate of Completion is valid for 2 years and you may want to keep a copy if there is a possibility you might be going to court in the future.

If you took the course because you were required to do so for the court purposes, you will need to provide the Certificate of Completion to either the court registry, where your family file is located, or to the family justice counsellor assisting you (if applicable). You can e-mail the certificate or provide a physical copy in-person. Please make these arrangements with your court registry.

Here is the link to the B.C. Provincial Court directory: www.gov.bc.ca/courthouselocations.

I took the course over two years ago and now I can’t get a copy of my certificate.

A Certificate of Completion is valid for two (2) years. After two years, this certificate expires and is no longer available. Participants are required to complete one of the Parenting After Separation courses again. The new Certificate of Completion is then issued and is valid for the following 2 years. Please click on a course link below to create a new account and access the course.